Are we trained on Multimedia equipment before we borrow it?

Yes, Mathieu and Thomas from Multimedia Services will be happy to show you how the equipment works.

What do I do if I forgot my password?

If you forget your password, just go to https://my.aup.edu/cant-log-in

If you know your NetID and you know it is active, choose: I need a new password and I have an AUP NetID.

If you are an alumnus and would like to request an account or have no longer access to your personal e-mail account, fill in the form provided on the website. If you’re having other problems logging in:

o If you are a new employee, your account will be created once you have signed your contract.

o If you have been newly admitted, you will receive your NetID within two days. o If you are trying to access a student government or club account, please contact the Student Leadership Office.

For all other cases, please contact Helpdesk.

What is my printing quota? What are the printing fees?

AUP has implemented a printing quota for environmental reasons.

To be ecofriendly as well, please do not print if you don’t need to.The printing quota is number of pages allotted to students every semester so that they can print documents on campus, using either AUP computers or personal devices. Although the quota appears in euros, you won’t be charged for it.



25 euros

Part-Time undergraduate

25 euros

Full-Time undergraduate

50 euros

Part-Time Graduate

50 euros

Full Time Graduate

100 euros



How do I access AUP WiFi?

> Choose the AUP wireless Network

> Enter your user name (AUP NetID) and password (use the same credentials you use to log in to your NetID account.)

Why does the internet not work? Why is it so slow?

If you are using a mobile device, make sure that you have a good signal. Try to restart your device or reconnect to Wi-Fi. You can also clear your device Wi-Fi cache (forget Network) and re-authenticate / reconnect.

How to log in to my AUP email account?


> Go to https://www.office.com

> Sign in

> Enter your primary AUP email (i.e. a123456@aup.edu for students and dsmith@aup.edu for faculty and staff members) as well as your password.

> Click on the Outlook icon

What is my AUP NetID?

If you're a student, your AUP NetID will be "a" followed by your student number - ex: a123456.

If you're a faculty or staff member, your AUP NetID is the first letter of your first name followed by your last name. For example, if your name is David Smith, it will be dsmith.

What is my AUP email address?

Your primary email address is composed of your NetID and @aup.edu, like this: NetID@aup.edu and it has the same password as your NetID. Besides, anyone can email you typing your​ firstname.lastname@aup.edu, your alternative email address. If you are a student, your primary e-mail address thus looks like “a123456@aup.edu”, and your alternative email address looks like "sarah.wallace@aup.edu." If you are a faculty or staff member, your primary e-mail address looks like “dsmith@aup.edu”, and your secondary email address looks like “david.smith@aup.edu”.

How do I connect to Eduroam?

Wherever you see "Eduroam" appear in your list of Wi-Fi networks, you can get online. ​

To connect, enter your AUP email address and password.

Where can I find multimedia devices outside AUP?

The main place to find multimedia devices outside AUP is la Fnac (there are several stores around Paris). If you need help with a purchase decision on A/V equipment or advice on installation, we provide consulting and installation services. We will guide youto make the best decision based your needs and budget.

For a start, here are two good addresses for multimedia devices.

For photography, we advise you to go Boulevard Beaumarchais:

For hardware, you may also go rue Montgallet: