FAQ - IT Services

Should I use Whiteboard or OneNote?

Use Whiteboard:

  • For more visual content, free form planning or if you just want an alternative to a physical whiteboard. 
  • If you have good drawing or sketching skills and if you want to insert them, for instance, in meeting notes.

Use OneNote:

  • If your collaboration is mostly text-based.
  • For formal meetings if you need notes that are more structured and want to add audio and attachments to them.
What is the difference between PowerPoint and Sway?

To know the difference between PowerPoint and Sway, see our dedicated article

Why use Microsoft Stream and not YouTube?

Microsoft Stream is part of the Office 365 services that are provided by AUP to its community members, so it is supported by IT Services. It is also safer in matters of privacy issues.

Why use Microsoft Forms and not Google Forms?

Microsoft Forms is part of the Office 365 services that are provided by AUP to its community members, so it is supported by IT Services. It is also safer in matters of privacy issues.

How much storage space do I have on OneDrive?

As an AUP member, you have one terabyte worth of storage space (the equivalent of 200 hours of video content) that you may use. That is a lot of space!

How do I record a meeting in Teams?

Click the three dots on the floating bottom bar > Record web conference or “stop recording”. The video will take some time to appear in the Teams general conversation. 

The recorded file is stored on Stream, the video streaming service in Office 365:

> Go to https://www.office.com/ and sign in.

> Click on the Stream icon searching the app clicking the arrow “All apps.”

 

> Click “My content.” 

How can I check attendance during my online course in Teams?

> Once you join the meeting, hover over the floating bottom bar

> Click on the icon labeled “show participants.”

> A bar on the right will show all participants.

.                   

 

We recommend you take a screenshot of that sidebar for future reference if needed. Here is how to take a partial screenshot on PC and on Mac.

What should I do if one of my attendees cannot connect to Teams during an online class?

Ask them to check their internet connection. If they still run into issues,  tell them to go to Student Helpdesk online for immediate help.

Will my students be able to hear me comment over a video or audio recording I am playing on Teams?

Yes, as long as your sound is not muted during the recording.

How do I project a video or an audio recording during my meeting on Teams?

Videos embedded in a PowerPoint presentation will not play if you are in PowerPoint presenter mode. We recommend you share your entire screen (screen #1) to show your entire desktop and play a YouTube video on it.  For better experience, we recommend you share the link with attendees (in the Teams chat) so they can stream the video directly on their devices.

You can also broadcast a DVD if you like. As long as you see it on your own screen, attendees will see it as well as long as you share your entire screen with them.