FAQ - IT Services

Why use Microsoft SharePoint and not Google Drive or any other services?

OneDrive is part of the Office 365 services that are provided by AUP to its community members, so it is supported by IT Services. It is also safer in matters of privacy issues.

How do I access Blackboard?

You can access Blackboard with your AUP credentials, i.e. NetID and password.

What is Blackboard?

Blackboard  is the online Learning Management System used in almost all courses at the University. Via Blackboard course sites, professors manage class resources, post assignments, and communicate with students. It is important to check your Blackboard account regularly.

How do I access LinkedIn Learning?

You can access LinkedIn Learning with your AUP email address. 

What is LinkedIn Learning?

Formerly called Lynda, LinkedIn Learning is an online platform to help you enhance your skills all by yourself thanks to more than 13 000 video tutorials. These videos cover a variety of subjects, both theoretical and technical, that are led by experts and professionals.

Can I get training on Multimedia equipment before I borrow it?

Yes, Mathieu and Thomas from Multimedia Services will be happy to show you how the equipment works.

What do I do if I forgot my password?

If you forget your password, just go to https://my.aup.edu/cant-log-in

If you know your NetID and you know it is active, choose: I need a new password and I have an AUP NetID.

If you are an alumnus and would like to request an account or have no longer access to your personal e-mail account, fill in the form provided on the website. If you’re having other problems logging in:

o If you are a new employee, your account will be created once you have signed your contract.

o If you have been newly admitted, you will receive your NetID within two days. o If you are trying to access a student government or club account, please contact the Student Leadership Office.

For all other cases, please contact Helpdesk.

What is my printing quota? What are the printing fees?

AUP has implemented a printing quota for environmental reasons.

To be ecofriendly as well, please do not print if you don’t need to.The printing quota is number of pages allotted to students every semester so that they can print documents on campus, using either AUP computers or personal devices. Although the quota appears in euros, you won’t be charged for it.

  • A regular page A4 in black and white costs 5 cents
  • A regular page A4 in black and white costs 10 cents
  • An A3 page costs 10 cents


25 euros

500 pages

Part-Time undergraduate

25 euros

500 pages

Full-Time undergraduate

50 euros

1000 pages

Part-Time Graduate

50 euros

1000 pages

Full Time Graduate

100 euros

2000 pages



How do I access AUP WiFi?

> Choose the AUP wireless Network

> Enter your user name (AUP NetID) and password (use the same credentials you use to log in to your NetID account.)

Why does the internet not work? Why is it so slow?

If you are using a mobile device, make sure that you have a good signal. Try to restart your device or reconnect to Wi-Fi. You can also clear your device Wi-Fi cache (forget Network) and re-authenticate / reconnect.