FAQ - IT Services

How can I avoid background noise when using Teams?

As a presenter, you can mute and unmute participants to avoid background noise. 

> Click on "Show participants" in the floating bottom bar"

> "Mute All"



How do I communicate with students during a Teams meeting?

Once you join the web conference, hover your mouse to see the navigation bar that includes several options:

From left to right: turn on/off your camera, mute/unmute your microphone, share your screen, chat with attendees, and show participants.

We strongly recommend that you mute all participants to avoid background noises, choosing “Mute all” at the top of the right sidebar.


They can ask you questions via chat, or unmute themselves if they have questions. 

How do I set myself as the sole presenter and manage the "lobby" in Teams?

Setting yourself as sole presenter means that your have complete control over your presentation and students cannot take control of the screen. 

> Go to your Teams calendar and double click on your meeting. You will see the link that will lead you to your web conference "Join Microsoft Teams Meeting." 

> Click the “Meeting options” underneath.


These options will allow you to:

1. Manage “the lobby” which puts attendees in a waiting room before you accept them all at once. 

2. To be the sole presenter of your class clicking on "Only me" in the drop down menu next to "Who can Present?"

Important: We strongly recommend you set up these options before your meeting. If a student needs to present, we advice you ask your him or her to send you his/her presentation in advance and that you go through with him/her while s/he unmutes him/herself.

How do I schedule a Teams meeting from Outlook?

> Go to https://www.office.com/ using your web browser

> Click on the Outlook icon 

> Go to your calendar

  • Double click on the day and hour you wish to set up a meeting with your class. You can also repeat it for several days of the week with the "Repeat" option.

  • Give a title to your meeting (ex: Class) 
  • Put the class code in the section “Invite attendees” (ex: cm1005) or individually add students.
  • It is important to select “Teams meeting” in the dropdown menu on the right (next to the room/location field)
  • Your students will automatically receive an email with the same link to click on.     
Why use Microsoft OneDrive and not Dropbox, Google Drive or any other service?

OneDrive is part of the Office 365 services that are provided by AUP to its community members, so it is supported by IT Services. It is also safer in matters of privacy issues.

What is Blackboard and how do I access it?

Blackboard  is the online Learning Management System used in almost all courses at the University. Via Blackboard course sites, professors manage class resources, post assignments, and communicate with students. It is important to check your Blackboard account regularly. You can access it with your AUP credentials, i.e. NetID and password. 

What is LinkedIn Learning and how do I access it?

LinkedIn Learning is an online platform to help you enhance your skills by yourself thanks to more than 13 000 video tutorials. These videos cover a variety of subjects, both theoretical and technical. These online courses are led by experts and professionals. You can access it with your AUP email address. 

Can I get training on Multimedia equipment before I borrow it?

Yes, Mathieu and Thomas from Multimedia Services will be happy to show you how the equipment works.

What do I do if I forgot my password?

If you forget your password, go to https://my.aup.edu/cant-log-in.

If you know your NetID and you know it is active, choose: I need a new password and I have an AUP NetID.

If you are an alumnus/alumna and would like to request an account or have no longer access to your personal e-mail account, check the corresponding box and fill out the form provided.

If you’re having other problems logging in:

o If you are a new employee, your account will be created once you have signed your contract.

o If you have been newly admitted, you will receive your NetID within two days.

o If you are trying to access a student government or club account, please contact the Student Leadership Office.

For all other cases, please contact Helpdesk.

How do I get more printing credits? What is my printing quota and what are the printing fees?

Your quota should be enough for what you will need to print during your time at AUP. If you exceed your quota however, you will need to purchase additional credits at https://my.aup.edu/payment/print.

To be ecofriendly, please do not print if you don’t need to. The printing quota is the number of pages allotted to students every semester so that they can print documents on campus, using either AUP computers or personal devices. Although the quota appears in euros, you won’t be charged for it.

  • A regular A4 page in black and white costs 5 cents
  • A regular A4 page in color costs 10 cents
  • An A3 page costs 10 cents in color and 5 cents in black and white.

For all details about user rates, check this page after logging in.



25 euros

500 pages

Part-Time undergraduate

25 euros

500 pages

Full-Time undergraduate

50 euros

1000 pages

Part-Time Graduate

50 euros

1000 pages

Full Time Graduate

100 euros

2000 pages