FAQ - IT Services

How to log in to my AUP email account?

> Go to https://www.office.com

> Sign in

> Enter your primary AUP email (i.e. a123456@aup.edu for students and dsmith@aup.edu for faculty and staff members) as well as your password.

> Click on the Outlook icon

What is my AUP NetID?

If you're a student, your AUP NetID will be "a" followed by your student number - ex: a123456.

If you're a faculty or staff member, your AUP NetID is the first letter of your first name followed by your last name. For example, if your name is David Smith, it will be dsmith.

What is my AUP email address?

Your primary email address is composed of your NetID and @aup.edu, like this: NetID@aup.edu and it has the same password as your NetID. Besides, anyone can email you typing your​ firstname.lastname@aup.edu, your alternative email address. If you are a student, your primary e-mail address thus looks like “a123456@aup.edu”, and your alternative email address looks like "sarah.wallace@aup.edu." If you are a faculty or staff member, your primary e-mail address looks like “dsmith@aup.edu”, and your secondary email address looks like “david.smith@aup.edu”.

What do I do if I want to buy software/hardware?
How do I connect to Eduroam?

Wherever you see "Eduroam" appear in your list of Wi-Fi networks, you can get online. ​

To connect, enter your AUP email address and password.

Where can I find multimedia devices outside AUP?

The main place to find multimedia devices outside AUP is la Fnac (there are several stores around Paris). If you need help with a purchase decision on A/V equipment or advice on installation, we provide consulting and installation services. We will guide youto make the best decision based your needs and budget.

For a start, here are two good addresses for multimedia devices.

For photography, we advise you to go Boulevard Beaumarchais:

For hardware, you may also go rue Montgallet:


I forgot to reset my password after more than three months. How can I get my account back?

Go to https://my.aup.edu/cant-log-in

If you know your NetID and you know it is active, choose:

I need a new password and I have an AUP NetID

If you are an alumnus and would like to request an account or have no longer access to your personal e-mail account, please fill out the form provided on the website.

If you have other problems logging in

  • If you are a new employee, your account will be created once you have signed your contract.
  • If you have been newly admitted, you will receive your NetID within two days.
  • If you are trying to access a student government or club account, please contact the Student Leadership Office.

For all other cases, please contact Helpdesk.

Why do I have to reset my password every three months?

Resetting your password every three months optimizes cybersecurity, ensures your privacy and complies with the IT standards. Here are tips on how to create a strong password.

Can I use my personal email address instead of my AUP address?

Your AUP email account cannot be forwarded to an external address. You have to use your AUP email address when conducting university business because important messages from the university are often only sent by email. Only the messages related to your AUP NetID maintenance and password reset will be sent to your personal address.

Also, the IT department will use this address to keep you informed of application updates, warnings, training and other technical information. Please check your AUP email on a regular basis to keep in touch with your AUP fellow students, colleagues, faculty and staff.

What is the student portal?

The student portal is an online gateway for AUP students services like online registration, unofficial transcripts, class schedules, grades, enrollment certificates, billing statements, etc.