Support and computing

 

 

These services enable you to do your everyday work: access AUP services and network, user file storage, backup solutions, desktop virtualization, computer classrooms and printing.

Service Description
Network access Provisioning of access to networks, ensuring security and appropriate authentication.
End-Point Support (Desktops, Mobile Devices, etc.) Support for all types of end-point devices and associated operating and application software.
Printing Copy, scan, and printing services, including applications for managing these services, such as print quota systems.
Software Distribution Distribution of software and licenses via media, online methods, and license servers.

FAQ NETWORK ACCESS

How do I access AUP Wi-Fi?

If you are an AUP Community member (student, faculty or staff member):

> Choose the AUP wireless Network

> Enter your user name (AUP NetID) and password (use the same credentials you use to log in to your NetID account.)

If you are a visitor at AUP, check our dedicated page.

Why does the internet not work? Why is it so slow?

If you are using a mobile device, make sure that you have a good signal. Try to restart your device or reconnect to Wi-Fi. You can also clear your device Wi-Fi cache (forget Network) and re-authenticate / reconnect.

What is my AUP NetID?

If you're a student, your AUP NetID will be "a" followed by your student number - ex: a123456.

If you're a faculty or staff member, your AUP NetID is the first letter of your first name followed by your last name. For example, if your name is David Smith, it will be dsmith.

How do I connect to Eduroam?

Wherever you see "Eduroam" appear in your list of Wi-Fi networks, you can get online. ​

To connect, enter your AUP email address and password.

FAQ PRINTING

How do I get more printing credits? What is my printing quota and what are the printing fees?

Your quota should be enough for what you will need to print during your time at AUP. If you exceed your quota however, you will need to purchase additional credits at https://my.aup.edu/payment/print.

To be ecofriendly, please do not print if you don’t need to. The printing quota is the number of pages allotted to students every semester so that they can print documents on campus, using either AUP computers or personal devices. Although the quota appears in euros, you won’t be charged for it.

  • A regular A4 page in black and white costs 5 cents
  • A regular A4 page in color costs 10 cents
  • An A3 page costs 10 cents in color and 5 cents in black and white.

For all details about user rates, check this page after logging in.

PRINTING FEES

Applicant

25 euros

500 pages

Part-Time undergraduate

25 euros

500 pages

Full-Time undergraduate

50 euros

1000 pages

Part-Time Graduate

50 euros

1000 pages

Full Time Graduate

100 euros

2000 pages

 

 

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How to print from my personal laptop?
  • Go to http://printing.aup.edu
  • Log in with you NetID (and password and follow the instructions on the site).
  • Choose web-print from the left panel
  • Click on “Submit a Job”
  • Select the printer that you want to print on by clicking on “Select this printer”
  • Upload documents
  • Upload from computer (then select the file you need to print)
  • Upload and complete